Terms & Conditions

Ordering Terms & Conditions

By placing an order with The Scarefactory, Inc., you are agreeing to the following terms and conditions.

SHIPPING

Shipping costs are never included in the wholesale price of our products as we never know where in the world they will end up.  Shipping costs are therefore put out to bid to various carriers and these costs are approved by customer and added to customers Invoice for payment along with any remaining balances prior to shipping.

Shipping Charges are not refundable.

Terms & Conditions

Standard lead/build times will be prominently displayed on your order confirmation.  If you require a specific “delivery by date”, please coordinate this with us at time of order so that this can be agreed to and documented on your Order confirmation.

Expedited and Rush services are available at an additional cost of 20% of the order value.

All products are guaranteed against manufacturers defect for 30 days from date of delivery.

Product damage claims must be made via email to Scarefactory@msn.com within 2 days of delivery.

As each product is handmade to order website photos and videos may vary from actual product images,

finished product photos/videos may be requested by client prior to shipping for validation.

Order Cancellation and Returns:

All products are custom made to order.  We therefore require a 50% deposit to build your order, remaining balance plus shipping charges shall be due and payable prior to shipping.

Should you need to cancel your order after our work has commenced and prior to your product shipping out, your order shall be subject to a 50% restocking fee of the full wholesale value of the items ordered.  It may be possible to convert all or a portion of this fee into a product credit towards substitutable items, this determination shall be subject to approvable at the discretion of The Scarefactory, Inc.

Customized products are non-returnable.

Standard products may be returned within 5 days of receiving product and there will be a 50% restocking fee of the full wholesale value of the items ordered.  It may be possible to convert all or a portion of this fee into a product credit towards substitutable items, this determination shall be subject to approvable at the discretion of The Scarefactory, Inc.

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In no event will The Scarefactory, Inc. or any of it’s representatives be liable for any damages or injuries, however they may occur, related to any products sold by The Scarefactory, Inc.

Except as expressly stated herein, The Scarefactory, Inc. makes no representations or complied of any kind with respect to products sold.

If for any reason The Scarefactory, Inc. has to turn your account over for lack of payment to a collection agency you will be responsible for all Attorney / Court / or any other fees that occur to collect the debt.

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